Privacy Policy

Your privacy is our priority. Learn how Gadgets Center protects your data.

Last Updated: January 2025

Welcome to Gadgets Center (gadgetscenter.pk). We respect your privacy and are committed to protecting your personal data. This privacy policy will inform you as to how we look after your personal data when you visit our website (regardless of where you visit it from) and tell you about your privacy rights and how the law protects you.

1. Who We Are and Important Information

Gadgets Center is the controller and responsible for your personal data (collectively referred to as “we”, “us” or “our” in this privacy policy). We are an e-commerce retail store based in Pakistan, specializing in home, kitchen, lifestyle, and tech gadgets.

If you have any questions about this privacy policy, including any requests to exercise your legal rights, please contact us using the details set out below.

  • Full name of legal entity: Gadgets Center Pakistan
  • Email address: support@gadgetcenter.pk
  • Postal address: A63/7, Dehli Colony, Clifton, Karachi, Pakistan.

2. The Data We Collect About You

Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data). We may collect, use, store and transfer different kinds of personal data about you which we have grouped together follows:

  • Identity Data: includes first name, last name, username or similar identifier, and date of birth (optional).
  • Contact Data: includes billing address, delivery address, email address, and telephone numbers. This is crucial for Cash on Delivery (COD) verification.
  • Financial Data: includes bank account and payment card details (if you pay via online methods). Please note that for COD, we do not collect card details.
  • Transaction Data: includes details about payments to and from you and other details of products you have purchased from us.
  • Technical Data: includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this website.
  • Profile Data: includes your username and password, purchases or orders made by you, your interests, preferences, feedback and survey responses.
  • Usage Data: includes information about how you use our website, products, and services.
  • Marketing and Communications Data: includes your preferences in receiving marketing from us and our third parties and your communication preferences.

3. How Is Your Personal Data Collected?

We use different methods to collect data from and about you including through:

  • Direct interactions: You may give us your Identity, Contact and Financial Data by filling in forms or by corresponding with us by post, phone, email or otherwise. This includes personal data you provide when you:
    • Apply for our products or services;
    • Create an account on our website;
    • Subscribe to our service or publications;
    • Request marketing to be sent to you;
    • Enter a competition, promotion or survey; or
    • Give us feedback or contact customer support.
  • Automated technologies or interactions: As you interact with our website, we may automatically collect Technical Data about your equipment, browsing actions and patterns. We collect this personal data by using cookies, server logs and other similar technologies.

4. How We Use Your Personal Data

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

  • Order Fulfillment: To process and deliver your order including managing payments, fees and charges, and collecting and recovering money owed to us. Since we operate heavily on Cash on Delivery (COD), your phone number and address are shared with our logistics partners (e.g., Leopards, TCS, Trax, Call Courier) solely for delivery purposes.
  • Relationship Management: To manage our relationship with you which will include notifying you about changes to our terms or privacy policy, and asking you to leave a review or take a survey.
  • Improvement: To use data analytics to improve our website, products/services, marketing, customer relationships and experiences.
  • Marketing: To make suggestions and recommendations to you about goods or services that may be of interest to you (only if you have opted in).

5. Disclosures of Your Personal Data

We do not sell your personal data to third parties. However, we may have to share your personal data with the parties set out below for the purposes set out in paragraph 4 above.

  • External Third Parties: Service providers acting as processors based in Pakistan who provide IT and system administration services.
  • Logistics Partners: Courier companies including but not limited to TCS, Leopards Courier, Trax, and M&P for the purpose of delivering your parcels.
  • Professional Advisers: Acting as processors or joint controllers including lawyers, bankers, auditors and insurers based in Pakistan who provide consultancy, banking, legal, insurance and accounting services.

We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.

6. Data Security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorized way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.

Our website is scanned on a regular basis for security holes and known vulnerabilities in order to make your visit to our site as safe as possible. We use regular Malware Scanning. Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology.

7. Cookies Policy

Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site.

What is a cookie? A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree. Cookies contain information that is transferred to your computer’s hard drive.

We use the following cookies:

  • Strictly necessary cookies: These are cookies that are required for the operation of our website. They include, for example, cookies that enable you to log into secure areas of our website, use a shopping cart or make use of e-billing services.
  • Analytical/performance cookies: They allow us to recognize and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.
  • Functionality cookies: These are used to recognize you when you return to our website. This enables us to personalize our content for you, greet you by name and remember your preferences (for example, your choice of language or region).

8. Your Legal Rights

Under certain circumstances, you have rights under data protection laws in relation to your personal data. You have the right to:

  • Request access to your personal data (commonly known as a “data subject access request”). This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it.
  • Request correction of the personal data that we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected.
  • Request erasure of your personal data. This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it.
  • Object to processing of your personal data where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground as you feel it impacts on your fundamental rights and freedoms.
  • Request restriction of processing of your personal data. This enables you to ask us to suspend the processing of your personal data in the following scenarios: (a) if you want us to establish the data’s accuracy; (b) where our use of the data is unlawful but you do not want us to erase it; (c) where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims; or (d) you have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it.

If you wish to exercise any of the rights set out above, please contact us at support@gadgetcenter.pk.

9. Changes to the Privacy Policy

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.